# Poole Associates Inc.

> Charlotte, NC-based managed IT services firm specializing in the manufacturing sector. Founded 1998 by John Poole. 28+ years of experience delivering technology solutions.

## Company Overview

Poole Associates Inc. (PAI) is a managed IT services provider based in Charlotte, North Carolina. We deliver proactive IT management, cybersecurity, cloud solutions, and 24/7 monitoring for small and mid-size businesses — with deep expertise in manufacturing environments. Founded in 1998, we've built our reputation on reliable, personal service and long-term client partnerships.

## Services

### Managed IT Services
- Desktop & endpoint management (patching, AV, remote monitoring)
- Server management with 24/7 uptime monitoring
- Microsoft 365 administration (user provisioning, licensing, security)
- Network monitoring & management
- Backup & disaster recovery
- Help desk & remote support

### Cybersecurity
- Endpoint Detection & Response (EDR)
- Multi-factor authentication implementation
- Security awareness training
- Vulnerability assessments
- CMMC compliance consulting (Level 1 & 2)
- Email security & phishing protection
- Incident response

### Cloud & Infrastructure
- Microsoft 365 migration & management
- Azure cloud solutions
- VoIP & unified communications
- Network design & implementation

### AI-Powered Business Solutions
- AI assistant integration for business operations
- Workflow automation
- AI readiness assessment

## Service Area

Primary: Charlotte, NC and surrounding areas including Huntersville, Cornelius, Lake Norman, Concord, Gastonia, Rock Hill, Indian Trail, Matthews, Mint Hill, and Monroe.

Remote support available nationwide.

## Industry Focus

Manufacturing is our specialty. We understand ERP systems, production floor networks, compliance requirements (CMMC, ITAR), and the unique IT challenges manufacturers face.

## Contact

- **Phone:** 704-457-8774
- **Email:** info@pooleassoc.com
- **Website:** https://www.pooleassoc.com
- **Address:** Charlotte, NC 28299
- **Support:** https://www.pooleassoc.com/support

## Blog — Luna's Corner

Technology insights, cybersecurity tips, and IT guidance for Charlotte businesses. Published regularly at https://www.pooleassoc.com/blog

## Key Facts

- Founded: 1998
- Headquarters: Charlotte, NC
- Founder & CEO: John Poole
- Clients: 100+ active businesses
- Client retention rate: 98%
- Industry focus: Manufacturing, professional services
- Certifications: Microsoft Partner, cybersecurity specialists