About Us
Charlotte's IT Partner Since 1998
Poole Associates has been helping Charlotte businesses run better, work smarter, and stay secure for over 25 years. We're small enough to know every client by name — and experienced enough to handle anything.
Our Story
Poole Associates was founded in 1998 by John Poole with a straightforward mission: give Charlotte small businesses access to the same quality IT support that large enterprises take for granted — without the enterprise price tag.
In those early years, IT support meant showing up with a toolkit and fixing what was broken. Today, it means proactive monitoring, cloud management, layered cybersecurity, and strategic planning. The technology has changed completely. Our commitment to Charlotte businesses has not.
Over 25 years, we've supported law firms, medical offices, construction companies, financial advisors, and hundreds of other Charlotte businesses. Some of our clients have been with us for over 15 years. That kind of loyalty happens because we treat every client's business like it's our own.
We're not the cheapest option in Charlotte. We're the best option — and there's a difference. When your systems go down at 4:58 PM on a Friday, you'll know why that matters.
Why We're Different
Proactive, Not Reactive
We monitor your systems continuously and fix issues before they become outages. You shouldn't have to call us — we should call you.
Local & Relationship-Driven
We're not a national call center. We're your neighbors in Charlotte. You talk to the same people every time, and we know your business inside and out.
Invested in Your Success
We succeed when you succeed. That's why we recommend exactly what you need — not the most expensive option, not the most profitable upsell.
Meet the Team
We're a small, focused team — and that's intentional. When you call PAI, you talk to the same people every time.
John founded Poole Associates in 1998 with a simple mission: give Charlotte small businesses the same quality IT support that Fortune 500 companies take for granted. 25+ years later, that mission still drives everything we do.
Vannak handles day-to-day endpoint management, hardware deployments, and client onboarding. His diagnostic instincts and calm under pressure make him an invaluable part of the PAI team.
Ian specializes in network infrastructure, server administration, and Microsoft 365 environments. When something breaks at 5 PM on a Friday, Ian is the person you want on the other end of the line.
Let's Talk
Whether you have a quick question or you're ready to get started, we'd love to hear from you.